All room rates are quoted on a Bed & Breakfast basis and are net of service charge, inclusive of all applicable statutory taxes and levies.
Direct Bookings: A 50% deposit is required at the time of booking and will be charged via our Marketing Agent, Ceylon Collective Travel Management. The remaining 50% of the room rate, together with the applicable service charge, is payable on check-out, along with any additional charges incurred during the stay, including food and beverage and other extras.
Bookings Made via Booking.com: A 100% deposit will be charged within 30 days prior to arrival via our Marketing Agent, Ceylon Collective Travel Management. All food and beverage and any additional extras incurred during the stay are payable on check-out.
All deposits relating to bookings made at special rates, during the Super Peak Season (20 December – 15 January), or for retreats are non-refundable, regardless of cancellation date.
All deposits relating to bookings made at special rates, during the Super Peak Season (20 December – 15 January), or for retreats are non-refundable, regardless of cancellation date.
We strongly recommend that all guests take out comprehensive travel insurance at the time of booking. PALM is unable to act as an insurance provider and cannot offer refunds, credits, or date changes outside of the cancellation terms stated above.
This applies to, but is not limited to, cancellations or changes resulting from booking errors, illness or injury, death or illness of a family member, flight cancellations or delays, airline schedule changes, missed connections, visa issues, changed work or personal commitments, acts of government, geopolitical instability, travel restrictions, force majeure events, or any other circumstances beyond our control.
By confirming a booking, guests acknowledge and accept that these risks are their responsibility and that travel insurance is the appropriate means of protection.
We're sorry, but we cannot accommodate your furry friend(s).
The hotel cannot be held responsible for lost, damaged, or stolen personal items. Please use the safety locker provided in your room for any valuable items. If we find a "lost item", we will keep it safe for you and can will ship items back (at your expense). Any lost items which are not claimed within 30 days, will be donated to a local charity or discarded.
The hotel does not have a lifeguard. Guests swim at their own risk. Children under 16 years of age must have an adult in the pool with them at all times. Smoking, glasses or porcelain plates, or other breakables are not permitted in the pool for health and safety reasons.
By using the gym, guests accepts all responsibility for their health and any results, injury or mishaps that may affect their well-being or health in any way which may occur as a result of their use of any PALM Fit exercise equipment, whether or not under PALM Fit instruction or supervision.
We have limited car parking spaces available at PALM which you are welcome to use during your stay or visit, and which are allocated on a first-come-first-served basis. Whilst we do our best to keep your vehicle(s) safe, guests park their vehicles at their own risk. Therefore when you park in our car park, you accept the risk of theft or damage of or to your vehicle and property in it.
All our rooms are NON-SMOKING. We provide ashtrays and matches on your porch for outdoor smoking. If you decide to smoke inside, we will add a cleaning fee of LKR 50,000 to your bill.
The hotel's liability shall be limited to wilful acts and gross negligence by its employees or agents. Therefore, we do not accept responsibility for any death, personal injury, damage or loss of personal belongings unless it is caused by any fault of ours, meaning failure by us to use reasonable skill and care in performing our duties.
Third Party Liability: The hotel does not accept any liability for services rendered by third parties to our guests, notwithstanding that such services may be arranged by us. Any claim, demand, charge, suit or damages which may be incurred by the guests shall be made directly with such third parties and the hotel shall render all reasonable assistance in this regard.